Important: By using the Wine Bet (winebet.win) platform, you agree to this Privacy Policy. Please read the full policy carefully.
1Introduction & Applicability
Wine Bet takes your privacy seriously. This Privacy Policy explains what information we collect about you when you use our website winebet.win and mobile application, how we use that information, and how we keep it secure.
This policy applies to all Wine Bet services, including the gaming platform, payment systems, customer support channels, and promotional activities. It applies equally to all users based in Bangladesh.
- This policy should be read alongside Wine Bet's Terms and Conditions.
- If you are under 18, you are not permitted to use Wine Bet services.
- Third-party sites and services are governed by their own privacy policies.
2What Type of Information Is Collected
Wine Bet collects information across several categories. Below is a detailed breakdown of what data is collected and under what circumstances:
| Type of Information |
Example |
When It Is Collected |
| Identity Information |
Name, date of birth, NID number |
Registration & KYC Verification |
| Contact Information |
Mobile number, email |
Account Creation & Notifications |
| Financial Information |
BKash/Nagad number, transaction history |
Deposits & Withdrawals |
| Device Information |
IP address, browser, OS |
Automatically during site visits |
| Gaming Activity |
Game History, Bet Amount |
While Playing |
We only collect information that is necessary. We never ask for data that is excessive or irrelevant.
3How Data Is Collected
Wine Bet collects your information through several methods, both direct and automated:
- Information provided directly: Information you provide during registration, KYC verification, when contacting customer support, or when filling out promotional forms.
- Automatic data collection: While browsing the website, device and network information is collected through cookies, web beacons, and log files.
- Via Third Parties: Transaction confirmation details are received from payment processors (bKash, Nagad, Rocket).
- During the KYC verification process: Photos of national ID card or passport, and other identity documents.
- Gaming Session Log: An activity log is automatically generated for each game session and is used to ensure fair play.
4Purpose of Data Use
Wine Bet uses your information for the following legitimate purposes. Each use has a specific reason behind it:
- Account Management: To create and manage your account and ensure its security.
- Payment Processing: To process deposits and withdrawals smoothly and efficiently.
- Identity Verification: To ensure KYC compliance for fraud prevention and anti-money laundering purposes.
- Customer Support: To handle your questions, complaints, and support requests.
- Enhancing Gaming Experience: To provide game suggestions and a personalized experience based on your preferences.
- Legal Compliance: To meet regulatory requirements and support legal proceedings.
- Promotional Communications: To inform you about bonus offers, promotions, and site updates (with your consent).
- Responsible Gaming: To identify unusual gaming patterns and provide support when needed.
Wine Bet never shares your information with advertising networks or uses it for profiling purposes.
5Data Sharing Policy
Wine Bet shares your information with third parties only in very limited circumstances. Below is a clear breakdown of when and with whom your information may be shared:
- Payment Provider: Only the information required to complete transactions is shared with bKash, Nagad, and Rocket.
- Game Provider: Minimal data may be shared with game software providers to operate Live Casino or slots.
- Law Enforcement: Information may be disclosed in compliance with lawful orders from Bangladeshi courts or government authorities.
- Technology Service Providers: They are bound by strict confidentiality agreements for hosting, cybersecurity, and analytics services.
Wine Bet never sells your information to advertisers, data brokers, or unrelated third parties.
6Cookies & Tracking Technologies
Cookies and similar technologies are used on the Wine Bet website and app to enhance your browsing experience and ensure the site functions properly.
- Necessary Cookies: Required to maintain login sessions and run core site functions.
- Functional Cookies: Used to remember language preferences, layout settings, and personalization options.
- Analytics Cookies: Collects anonymous statistics to understand which parts of the site are used most.
- Security Cookies: Helps with fraud detection and multi-device management.
You can disable cookies through your browser settings, though this may limit some features on the site. Disabling essential cookies may prevent login from working properly.
7Data Retention Period
Wine Bet does not retain your information longer than necessary. Below are the retention periods for each type of data:
- Account Information: Retained for up to 5 years after account closure for legal compliance purposes.
- Transaction records: Retained for a minimum of 7 years in accordance with financial regulations.
- KYC Documents: A minimum of 5 years after account closure.
- Gaming Log: 1 year for dispute resolution and fair play verification.
- Customer Support Records: 3 years from the date of last contact.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
Once all legal obligations are met and upon your request, Wine Bet will securely delete your information.
8Your Rights
As a Wine Bet user, you have a number of important rights over your own data. Learn about these rights and exercise them whenever needed:
Right to Access Information
You may request to see what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your information unless a legal obligation requires us to retain it.
Right to Restrict Processing
You may request that your data not be used for specific purposes.
Right to Data Portability
You may request an export of your information in a portable format.
Right to Object
You may object to marketing messages or specific types of data processing.
To exercise any of these rights, contact our support team. We will respond within 30 business days.
9Children's Privacy
Wine Bet strictly does not provide services to anyone under 18. We do not knowingly collect information from minors.
- Age verification is mandatory at the time of registration.
- Age verification documents must be submitted as part of the KYC process.
- If a minor's account is identified, it will be closed immediately.
- The relevant data is permanently deleted.
If you are aware of a minor using Wine Bet, please contact us immediately.
10Security Measures
Wine Bet uses industry-leading security technology to protect your information. Our security infrastructure is regularly updated and tested.
- 256-bit SSL/TLS encryption: All data transfers occur over encrypted channels.
- Two-Factor Authentication (2FA): An additional layer of security for account access.
- Firewall & DDoS Protection: Protection against cyberattacks at the server and network level.
- Regular Security Audits: Penetration testing conducted by third-party security experts.
- Encrypted Database: All stored data is kept in encrypted form.
- Access Controls: Only authorized staff can access specific data.
Please note that no online transmission is 100% secure. Always keep your password confidential and report anything suspicious to our support team immediately.
11Privacy Policy Updates
Wine Bet may update this Privacy Policy at any time. When changes are made, we will notify you through the following methods:
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email or via SMS.
- A popup notification may be shown for important changes when you access the site.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
We recommend reviewing this page regularly to stay up to date with the latest Privacy Policy.
12Contact & Complaints
For any questions, concerns, or complaints regarding the Privacy Policy, please contact Wine Bet's dedicated Privacy Team. All requests are taken seriously and handled with care.
- You may request access to, correction of, or deletion of your information.
- Report any suspected data breach immediately.
- You may submit an opt-out request to stop receiving marketing communications.
- You may seek assistance in understanding the Privacy Policy.
Contact our Privacy Team:
[email protected] — We aim to respond within 7 business days.
If your complaint is not resolved, you have the right to escalate it to the relevant regulatory authority in Bangladesh.